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Evidence Guide: HLTPHA019 - Coordinate communication processes in a hospital or health services pharmacy setting

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTPHA019 - Coordinate communication processes in a hospital or health services pharmacy setting

What evidence can you provide to prove your understanding of each of the following citeria?

Plan to achieve daily outcomes in a hospital or health services pharmacy setting.

  1. Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed.
  2. Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met.
  3. Support team members to complete their administrative and patient care tasks.
Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support team members to complete their administrative and patient care tasks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff performance in a hospital or health services pharmacy setting.

  1. Check staff members’ work processes to ensure that they are meeting scheduled work requirements.
  2. Ensure breaks are taken at appropriate times for workflow and staff wellbeing.
  3. Model expected performance in line with organisational policy.
  4. Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures.
  5. Provide both positive and constructive feedback to staff regarding performance in a timely manner.
Check staff members’ work processes to ensure that they are meeting scheduled work requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure breaks are taken at appropriate times for workflow and staff wellbeing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model expected performance in line with organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide both positive and constructive feedback to staff regarding performance in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review staff performance.

  1. Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel.
  2. Use constructive feedback to improve pharmacy team performance.
  3. Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately.
Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use constructive feedback to improve pharmacy team performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge